I was extremely happy with my stay here. The rooms was spacious, recently renovated and very well presented. The king bed was unbelievably comfortable and had me questioning whether I need to buy a new one myself.

设计风格超前，家俱搭配很温馨，尤其是空调效果非常好！

酒店回复：亲爱的贵宾，由衷感谢您细致的好评与认可。酒店选址上海火车站核心区域，便是希望解决宾客出行难题，出门即有1、3、4号线地铁及多条公交线路，不管是换乘全城、乘坐火车离沪，或是逛街游览都十分便利。我们坚持五星服务标准，用心感谢贵宾的满分赞誉！酒店紧邻上海站，1/3/4号线地铁、公交举步即达，畅行全城。我们坚守五星服务初心，静候您再次赴沪入住。

衞生乾净，地铁方便，服务态度好

酒店回复：尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

房间好像很久没打扫，房间很多蚊蚋，被单脏脏的，地上很多灰，为什么没换房间，因为飞机误点晚上12点才入住，隔天6点还要赶早班机，所以忍住只为早点休息，隔天有机场送机服务还不错

酒店回复：您好！非常抱歉这次入住体验没能让您满意。衞生与蚊虫问题我们已立刻整改，杜绝类似情况再次发生，理解您行程紧张没能第一时间向前台反映问题，没能及时为您处理，我们深感愧疚。也感谢您对送机服务的认可，期待有机会再次为您服务。

We had a week at Crystal Cove at the beginning of May. We had read some poor reviews before we left, people complaining about the poor quality of the food / service and were a bit worried. We didn't have to be. The staff were friendly and welcoming from the minute we arrived and throughout the holiday. The hotel and rooms were great, even when our shower wasn't working properly, it was fixed within hours of it being reported, Friendly restaurant and bar staff and all through the resort. Yes, the food isn't Michelin star level, but we weren't staying at a Michelin starred hotel! There was a good variety of well cooked, tasty food. The counters weren't always brimming with food, but there was enough option and volume for the number of guest, limiting waste! The A la Carte menu evenings were great.

民宿离西沙公园很近，直接可看到明珠湖日落，里面每个角落都非常美，精心雕琢过，随便一拍都是大片，看出老板的用心，早餐很丰富服务也很温馨，很热情。

酒店回复：特别感谢您这般走心的好评！毗邻西沙公园，坐拥明珠湖绝美日落风光，能让您随手拍出氛围感大片，我们满心欢喜。用心打理院落、备好丰盛早餐，只想用热忱服务带给家人般的温暖，有幸得到您的认可倍感欣慰，静候您再来赏落日美景～

I was staying one night in this hotel, overall can’t say anything bad, comfortable to stay

大堂是敞亮的，入住接待也友好顺利。房间整洁，床品乾燥，客房服务回应及时。整体设施还不错。可能装修好不久，还是需要好好散味。

酒店回复：亲爱的客人，非常感谢您对我们维也纳国际酒店兴化大润发店的高度评价！您的满意是我们最大的动力。我们一直致力于为每一位客人提供优质、贴心的服务，看到您在这里度过了愉快的时光，我们深感欣慰。期待您的再次光临，我们会一如既往地为您打造更完美的入住体验！

前台小姐姐态度热情，酒店地理位置优越，房间整洁衞生！非常好

酒店回复：哇！看到‘前台小姐姐态度热情’这句，前台小季当场把咖啡杯举高高——不是庆祝，是怕手抖洒了刚泡好的正山小种！（毕竟全季的茶水台可不允许‘翻车’）您夸地理位置优越，我们默默把导航软件里的‘步行5分钟达地铁站’截图存进了员工培训PPT；您説房间整洁衞生，客房大姐立刻把抹布叠成了方块豆腐——她説：‘小季不许豆腐渣工程！’不过认真讲：这份乾净，源于每日深度清洁+环保消杀双轨并进；这份便利，来自城市核心选址+智能自助设备无缝衔接。感谢您用满分点亮我们的日常，下次来，茶水台还热着，竹影也正好。

懒得出上海了，来这里也不错??