Hotel is family run and they certainly know how to make you feel at home. Angela is a gem.

No pool, sauna, hot tub or fitness room. Didn't know property was being renovated before booking. Restaurant at the hotel closed. Luckily found several neighborhood restaurants to go to.

Location and service is great. However, our aircon and TV did not work very well.

Nice, quite and clean Excellent customer service

The staff was A+ in helping with anything that we needed. There was construction going on and we hardly heard any commotion while in the room. We will stay here again when in the area.

酒店回复：Dear Guest, thanks for staying with us. We hope to welcome you back soon.

A warm welcome from the receptionist started our stay well. The room was very clean and well set up. It was spacious and had everything we needed. Plenty of hanging space and drawers. Air conditioning worked well during a very hot night. Coffee machine and kettle, safe and fridge. Rituals toiletries. Location was excellent, right in the middle of the town but not noisy. We did not have breakfast but it looked good. Small roof top terrace with seating and an honesty bar. Public, free, car park adjacent. All staff encountered were friendly.

这次入住体验真的超出预期，必须好好夸一下这家酒店！从进门开始整体环境乾净整洁，大堂宽敞大气，工作人员态度热情有礼貌，办理入住速度很快，全程耐心贴心。 房间空间很大，采光通风都很好，衞生做得特别到位，床单被褥乾净无异味，衞浴乾湿分离，洗漱用品齐全，热水充足水压稳定。床品柔软舒适，躺下很快就能放松休息，隔音效果也不错，晚上安静不吵闹。 配套设施很齐全，空调、Wi?Fi网速都很给力，公共区域乾净雅致，周边出行吃饭也很方便。整体性价比超高，服务细致周到，细节处处用心，不管是出差还是旅游都很合适，下次来这边一定还会选择这家，强烈推荐给大家！

酒店回复：尊敬的宾客，非常感谢您给予五星好评！您的满意是我们最大的动力，全体员工竭诚期待您再次入住，祝您出行顺利！

I had two rooms booked and knew check-in was at 4:00 p.m. One room was for my elderly parents, as we were heading back to Portland from Bar Harbor before our flight on Monday. I arrived early, and the woman at the front desk was incredibly polite. She let me know one room was already available and that I was eligible for a late checkout as a member. She also reminded me that breakfast was included in my reservation. She was very professional. After touring the city for several hours, I returned around 3 p.m. to check if my second room was ready. The gentleman at the desk was incredibly rude, snapping at me to remind me that check-in wasn't until 4 p.m. I explained that I was aware and simply checking for availability, which it turned out there was. He proceeded to check me in but failed to mention my late checkout eligibility or breakfast until I brought them up myself. I felt like a burden rather than a customer. As a former business traveler who held platinum status with Starwood Resorts before the Marriott acquisition, I have always enjoyed staying at Westin hotels. This Sunday was not a good experience. I have never felt so uncomfortable checking into a hotel; the front desk agent looked down on my family, which I did not appreciate. To end on a positive note, our breakfast server was kind and lovely. However, my interaction with the front desk staff left such a bad taste in my mouth that I felt compelled to share this feedback.

酒店回复：Thank you for sharing a thoughtful account of your visit to our Portland Maine Hotel. We are truly sorry for the disappointing interaction you experienced at the front desk upon your return, especially after such a warm welcome earlier in the day. Your comfort and sense of hospitality mean a great deal to us, and it is clear from your feedback that we did not deliver the Westin Portland standard you have come to expect—particularly given your loyalty as a longtime traveler and former platinum member. The experience you described will be addressed with our Guest Relations team so we can better support our guests, especially those traveling with family.We do appreciate your kind words about our breakfast team, and we are glad that part of your stay provided a more positive moment. Thank you again for choosing us for your New England getaway near Old Port. Your feedback gives us important perspective as we work to ensure all our guests feel valued from start to finish.Scott BourneGeneral ManagerThe Westin Portland Harborview

Unser Aufenthalt war sehr erholsam, wir waren rundum zufrieden und werden wiederkommen. Es hat alles geklappt und gut funktioniert. Keinerlei Negatives zu berichten.

Great location in the area! Walking distance from the train station and located perfectly in the main square.