Toller Service und klasse Personal. Auch bei einer Anreise kurz vor Mitternacht ging der Check-in problemlos und uns wurde sogar noch pers?nlich der PKW Stellplatz gezeigt. Hervorragend war auch das reichhaltige Frühstücksbuffet mit den sehr aufmerksamen Angestellten. Fünf Sterne !

I'd especially like to talk about the massage part. It was a wonderful experience. You feel like you've gone to paradise for a while. The owner, Mr. G?khan, was extremely friendly. You should definitely try it.

酒店回复：Dear Emrah, We would like to thank you for choosing Crystal Hotels and for your time to share your experience. Knowing that our efforts have made a positive impact encourages us to continue providing exceptional service. We would like to welcome you again as soon as possible and make you feel Crystal Hotels' difference again... Best Regards, Crystal Hotels CRM

Super h?tel idéalement situé ! Merci pour votre accueil et vos petites attentions. La chambre était grande et très confortable avec balcon vue sur mer et les calanques de Piana. Petit déjeuner très bon. La piscine est grande et chauffée.

I was on my own and felt very safe, Staff were kind, helpful and respectful

非常喜欢的酒店，乾净整洁，房间设计简洁带小孩可以简单做饭，周围热闹逛商场方便，去海边步行10分钟左右

Room furniture very dated and not in very good condition. Limited menu in restaurant Soup Indian curry or sandwich Sandwich one thin slice of ham slice of cheese and about six pieces of onion For a four star Hotel this is totally unacceptable Had to find another restaurant for our second night.

酒店回复：Dear Doreen,Thank you for taking the time to share your feedback following your recent stay with us.I am very disappointed to read about your experience, particularly regarding the restaurant offering during your visit. I fully appreciate your frustration with the limited menu options available and completely understand why this fell far below expectations for a four-star hotel experience.While we were unfortunately operating under temporary kitchen limitations at the time, I fully accept that the alternatives provided were not of the standard guests should expect from us. Your comments regarding the sandwich offering and the lack of suitable dining options are entirely fair, and I am very sorry that this ultimately resulted in you having to dine elsewhere during your stay.I also appreciate your feedback regarding the condition and style of the room furniture. We recognise the importance of ongoing refurbishment and investment throughout the hotel, and guest feedback such as yours plays an important role in highlighting areas requiring attention.Thank you again for your honest and direct feedback. While I regret that your experience did not reflect the standards we aim to deliver, I do genuinely appreciate you bringing these matters to our attention.Kind regards,Michael MastersonGeneral Manager

I enjoyed my stay very much. The view and location are the best

Lovely location along the river. Breakfast had a good selection. Directions for parking should have been better.

Very close to the shopping center. Spacious rooms and very clean!

酒店回复：Dear Valued Guest,Warmest greetings from Hotel Santika Premiere Gubeng SurabayaThank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future.Warm regards,

Clean and spacious room. Frig with freezer, microwave. Pool not available and no elevator but those were minor inconveniences. Great staff, beautiful view, plenty of parking.

酒店回复：Thank you for taking the time to share your feedback. I am so happy you enjoyed your stay with us. We hope to see you again the next time you are in our area. Kind Regards, Brenda J