The staff is truly amazing and kind. Pool and spa were relaxing and well maintained. Room was clean as well as all areas we were in. Breakfast was great with many choices. Love they have books and family games one can utilize. Indoor and outdoor pools on site. Also great places to eat within walking distance. Many amenities available. Would stay again!

酒店回复：Thank you for your positive feedback regarding your recent stay. Our staff works very hard to ensure you have a wonderful stay. We look forward to your next visit.Fireside Inn & Suites Gilford

Auch für einen Kurzurlaub sehr zu empfehlen. Trotzdem das Kinder im Hotel anwesend waren gab es keinerlei L?rmbel?stigung

This hotel was beautiful! It was a truly luxurious experience, and we had the best sleep of our vacation. The bed was absolutely perfect, soft sheets, perfect pillows and the duvet was the perfect weight. Location couldn't be beat, and if we ever find ourselves back in Andorra, we'll be staying here without question. Just a note for those who are sense-sensitive: there's a floral scent throughout the building, so we slept with the window open and didn't use the soaps/shampoos provided for the same reason. Was happy to have had our own extras as the hotel didn't have any scent-free alternatives.

Good and condusive place to stay

Clean! Walking distance to everything in Old Port area. Shuttle service to and from airport was wonderful! Great Hotel.

Très bel et bon accueil, personnel aimable, endroit propre et accueillant, confortable, vaste place de stationnement sécuritaire

My experience at Karma Chalets was extremely disappointing and emotionally exhausting. I had checked in with my mother for a peaceful stay, but within a few hours her blood pressure suddenly shot up and her health deteriorated. Despite the property mentioning “doctor on call,” I was informed that no doctor was available during a medical emergency. Due to the seriousness of the situation, I had no option but to do an early check-out and rush back for medical attention. What made the experience worse was the complete lack of empathy and customer support afterward. Despite the genuine medical emergency and unused stay duration, no refund or consideration was provided. I have also sent multiple emails to the General Manager, Mr. Prakhar, seeking support and resolution, but unfortunately there has been no response till date. For a hospitality brand, ignoring guests after such a distressing incident reflects very poor customer care and professionalism. While a few staff members tried to help at that moment, the overall management response and post-stay handling have been extremely disappointing. I would strongly urge the management to improve emergency preparedness, guest support, and responsiveness towards genuine concerns

The hotel itself, its location, and cleanliness were acceptable. However, we experienced several issues with the service and communication. The staff provided incorrect information regarding the tea service; we were told it was free, but later we were charged, and informed that only hot water is free. In addition, the room key cards needed to be updated at the reception every day after returning late, which was inconvenient. At night, the receptionist had very limited English and asked us to speak Spanish, which made communication difficult. The most serious issue, however, is related to the invoice. We forgot to request it at checkout, and although we emailed the hotel afterward, we have not received any response for more than 10 days despite several follow-ups. When we called, we were asked to send the request again, but still there has been no reply. For comparison, we contacted another hotel (Nadal Hotel) and they responded immediately and professionally, which highlighted the lack of responsiveness here

房间不小，很暖和，性价比真的很高，朗塞斯顿是一个像欧洲的小城市，多花点时间去看看是很值得的一件事情。

Pushy to get checked in when only out at the bend races