Everything was satisfactory until the morning of checkout. My wife went for a run in the morning, and the bellboy ran after her to ask if she was going to check out, as if she intended to steal from the premises. This occurred at 9:30am, although check-out was not until 12 p.m. After we completed the checkout process, the bellboy refused to assist us with our luggage. He merely watched as I carried the luggage down the stairs and into the taxi, without offering any help or taking any action. I believe that hotels should exercise great caution in their hiring procedures. Although it was a holiday in Colombia, it is not the guest’s fault if an employee is having a bad day.

酒店回复：Thank you for sharing your feedback regarding your recent stay. I deeply apologize for the frustrating experience you and your wife encountered on the morning of your departure.To clarify the situation, our front desk did not have a bellboy scheduled on shift at 9:30 a.m. The individual your wife encountered was likely a member of our security team. While security personnel have different operational duties, they are absolutely expected to remain polite and helpful at all times.We have already held a meeting with our Chief of Security to address this incident. Our team has been strictly instructed to be more attentive, courteous, and supportive of our guests' needs, regardless of their specific role.We value your comments and hope to have the opportunity to regain your trust during a future visit.Best regards, Camila Osorio A.Guest Relations ManagerNH Collection Royal Medellín

This is so quiet and peaceful that it is amazing hotel full of very beautiful people. Well done

This hotel is well located near the historic center and Metro and bus stations. It is clean and comfortable. My only complaint is that people kept talking loud way after midnight in the courtyard below our bedroom one of the nights. It prevented us from sleeping well.

Walking distance to airport which most suitable for those midnight plane. The hotel also have restaurant, so dinner can just eat at there no need to walk out. Strongly recommended.

酒店回复：Dear Elenalow,Thank you for your outstanding review and strong recommendation!We’re delighted to hear that our convenient walking distance to the airport made your late-night travel easier and more comfortable. It’s also wonderful to know you enjoyed the convenience of dining at our restaurant during your stay.Your kind feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.We look forward to welcoming you back to Novotel Christchurch Airport again soon!Warm regards,Novotel Christchurch Airport Team

Staff were very nice. Breakfast was good. Pool amenities were quite dated and in parts dirty. There was dirt in the whirlpool for example. The sauna was not warm and looked slightly unclean. There was mould in the corner of the bathroom of the hotel room and the shower was essentially cold. I would not return based on this experience

酒店回复：Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you found our staff very nice and enjoyed the breakfast provided. However, we are truly sorry to learn that several aspects of your stay did not meet expectations.Please accept our sincere apologies regarding the condition of the pool and leisure facilities, including the cleanliness concerns you experienced in the whirlpool and sauna area. We are also very disappointed to hear about the mould in your bathroom and the issue with the shower temperature in your room. This is certainly not the standard we strive to maintain for our guests.Your comments have been shared directly with our housekeeping, maintenance, and leisure centre teams so that these matters can be addressed immediately and reviewed thoroughly.Thank you again for your honest feedback, and please accept our sincere apologies

Wonderful stay with such friendly staff. Breakfast and supper were delicious. Great location.

Brilliant location - could use a better water heater ??

Khách s?n n?m ? v? trí khá yên t?nh, phù h?p cho ai mu?n ?i chill? Kh?ng ph?i l?i khách s?n nh?ng lúc mình ? có khách phòng bên c?nh v? y th?c, hút thu?c ngoài hành lang b?c mùi vào phòng. Khuya c?ng nói chuy?n ?i ra ?i vào ?m ?.

Great stay here and the spa being inside is a big plus! Room was comfortable for my family and everything was clean. Highly recommend.

Great location, friendly staff and very clean facilities. Looking to retu soon??????