Guest
时间:2026/05/01
Staff were very nice. Breakfast was good. Pool amenities were quite dated and in parts dirty. There was dirt in the whirlpool for example. The sauna was not warm and looked slightly unclean. There was mould in the corner of the bathroom of the hotel room and the shower was essentially cold. I would not return based on this experience
酒店回复:Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you found our staff very nice and enjoyed the breakfast provided. However, we are truly sorry to learn that several aspects of your stay did not meet expectations.Please accept our sincere apologies regarding the condition of the pool and leisure facilities, including the cleanliness concerns you experienced in the whirlpool and sauna area. We are also very disappointed to hear about the mould in your bathroom and the issue with the shower temperature in your room. This is certainly not the standard we strive to maintain for our guests.Your comments have been shared directly with our housekeeping, maintenance, and leisure centre teams so that these matters can be addressed immediately and reviewed thoroughly.Thank you again for your honest feedback, and please accept our sincere apologies