Our experience was awesome...my family enjoyed alot and the main thing is it's neat and clean the atmosphere was awesome....food was too good....

Der Service an der Rezeption war gut, leider ist das beim Frühstück nicht so. Die verantwortliche Dame gibt sich extrem pingelig: obwohl nur wenige G?ste zum Frühstückangemeldet waren (keine 10 Br?tchen im Korb), und der erste 4 Minuten vor 6:30 Uhr erschien, wurde der abgewiesen, obwohl alles bereits fertig vorbereitet war. Diese Kleinlichkeit verdirbt einem das Frühstück schon im Voraus. Diese Dame fiel dadurch schon bei mehreren Aufenthalten auf. Da das Hotel auch zu den teureren H?usern der Region geh?rt, bin ich nicht bereit das so hinzunehmen, und buche dort, wo man als Gast willkommen ist und auch dieses spüren kann.

酒店回复：Lieber Gast,vielen Dank, das Sie sich Zeit für Ihr Feedback genommen haben. Es tut uns leid, dass Sie den Frühstücksservice nicht als gastfreundlich empfunden haben. Unsere regul?ren Frühstückszeiten sind von Montag bis Samstag von 6:30 bis 10:00 Uhr und sonntags von 7:30 bis 11:30 Uhr . Vor diesem Zeitpunkt kann das Buffet leider noch nicht freigegeben werden, da einzelne Komponenten – wie z. B. frische Backwaren von unserer regionalen B?ckerei oder die warmen Buffet-Komponenten– erst ab 6:30 Uhr vollst?ndig zur Verfügung stehen. Wir prüfen den Fall intern und suchen nach einer L?sung, dass die Frühstückszeiten (noch) besser kommuniziert werden k?nnen. Als 4-Sterne-Hotel bieten wir unseren G?sten neben dem kostenfreiem Parken auch einen Sauna- und Wellnessbereich, ein eigenes Restaurant sowie weitere Serviceleistungen. Durch unsere dynamischen Zimmerpreise befinden wir uns aktuell zudem auf dem niedrigsten Preisniveau der letzten zehn Jahre und k?nnen somit die Kritik über das Preis-/ Leistungsverh?ltnis nicht nachvollziehen insbesondere mit dem Hintergrund steigender Kosten. Wir würden uns freuen, Sie bei einem zukünftigen Aufenthalt wieder von unserem Haus überzeugen zu dürfen.Beste Grü?e, Ihr BW Queens Team

Good Hotel

Hemos tenido un trato excepcional. El personal está enormemente amable. La comida muy rica y las habitaciones super limpias y correctas. Solo lamentar no poder haber ido a la piscina superior la cual es el claim principal de las fotos de promoción. Ya que hay que reservar y es solo para adultos. Pero realmente fantástico.

Clean and big room, on walkable distance from the centre and the biggest parc is just in front of the hotel.

Meraviglioso!!! Hotel molto bello … la stanza dei bambini “La grotta dell’orso” spettacolare !!!Personale gentile e simpatico…animazione per bambini..SUPER!! Grazie alla pazienza ed alla professionalità della Zia Monica che ha guidato genitori e bambini in esperienze bellissime!!! Ci torneremo presto!!

El mejor hotel de Logro?o para hospedarte. Cerca de todo, muy buen servicio y muy atento el personal. El único detalle es que no tienen plancha disponible. Todo lo demás excelente!

Arrived 30mins after checkin allowed and when entered room it had not been made up. Offered another room to which they gave the wrong key to the one indicated in the map. Crockery & utensils in cupboards dirty, constant dripping & flushing sound from bathroom all night. No hot tub/spa as indicated in photos, no games room as also indicated in photos. Following morning, 15mins before checkout time and prior to us leaving cleaners tried to come in. Wpuld not recommend this place.

Jw Marriott Bao'an review 1. For a luxury hotel, the overall stay and little details are both very important parts of the full experience. The hotel is great overall and there are many good things about it. However, once you start noticing places where little details fall short in this kind of hotel, the overall experience starts to degrade. 2. Unfortunately, it falls short in the little details area. Particularly in one big aspect, which is the "waterfall spa" where the hotel's swimming pool and recreation facilities are housed. While this area is apparently not directly managed by the hotel, this was where the first obvious cracks were and the overall experience started to show major cracks. 3. First of all, the waterfall spa is clearly falling apart. The swimming pool has tons of rocks and broken parts and it generally isn't well-maintained in an obvious way. 4. The worst part was when I sat in the hot tub of the spa in the men's room, and part of it apparently was broken enough that a piece of glass or the stones broke and stuck into my swimsuit and stabbed my butt. It left a large mark and caused me to bleed. When I approached the waterfall spa staff, they weren't very concerned, instead just thanked me for finding it. If I had been stabbed by glass at another hotel I'm sure it would have been a big deal, but with how much damage there is in the waterfall spa, it would not be surprising if I was not the first case. 5. From this, other parts started sticking out about the experience in unfortunate ways. The shampoo, body wash, and conditioner are all fine, but unfortunately not good enough for a supposed luxury hotel. The dinner buffet was excellent and had many premium aspects and range of flavors, but lacked options outside of meat and seafood (e.g., vegetarian options). The TV in the room flashed a bright light and needed to be unplugged for it to not keep my party awake at night. The toilet seat was too big and the design uncomfortable, making it good neither for adults nor children. My toddler, who can sit in most adult toilet seats, would almost fall in every time she used it. 6. Except for the waterfall spa, most of the details I mentioned are incredibly minor. In fact, if I hadn't had such a poor experience in this one aspect, I doubt I would have even had a single complaint about the other aspects. But as mentioned above, for luxury hotels, it's expected that small details are worked out. If not, it breaks the illusion of grandeur and makes the hotel feel cheap, no matter how much is being paid for it. Luxury hotels need both a positive stay and for the small details to be perfect. While this J.W. Marriott can boast about the positive stay at this property, it's in the small details where it falls apart. My family will likely not return.

酒店回复：Dear guest, warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you for sharing your stay experience with us, we are sorry to know that your stay is not satisfactory. Our sincere apologies for bringing you such kind of experience which should not be. We've reviewed your comment with our team, to address the issue you mentioned, we will enhance the maintenance of facilities and focus more on the details. Once again, we sincerely appreciate you sharing your comments with us. We still look forward to having you back again in the near future, and bringing a satisfactory stay to you. Thank you.

Clean fresh linen, customer service impeccable