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I enjoyed my stay very much. The view and location are the best
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Clean and comfy
Spacious
Staff were lovely
Don’t expect a full daily service
Only emptied bin, changed towel on floor, no other service given after first day
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Personnel au top. Petit déjeuner, bar et d?ner parfaits.
Point noir: pas de ménage pendant 3 jours: poubelles non vidées etc....
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Breakfast was perfect!
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This is a beautiful historic inn. Shout out to Sandra, Brett and Veronica in the spa which is peaceful and well stocked. Robes are grubby looking but very warm whuch was needed. There was a scheduling mix up but the staff worked quickly to compensate for the inconveience. The check in desk was often busy. Lots of standing around and trying to fill out forms in a flimsy folder. Better to have a clip board. Spa was very clean. In the hotel, I saw room service trays and cleaning cloths left out. The room itself was clean and small but the desk was seriously scuffed. Not expected given such an expensive room. Nice size closet. Restaurants were all good but pricey. And it was not always clear which places were open. Signage in the lobby would help. The concierge desk had a trainee and was the one who did nit actually confirm our spa appointments correctly. We had booked a hike which was a definite highlight with Cooper. We also enjoyed the history tour. No good shuttle arrangements given we arrived by train. It ended up being $150 one way to get to Clifton Forge. The 260th birthday daily celebration was a treat with live pianomusic
酒店回复:Thank you for your review and for your recognition of Sandra, Brett, Veronica, and Cooper. We are delighted to hear that you enjoyed your stay with us, particularly The Spa, Cascades Gorge Hike, and History Tour. Your feedback regarding the robes and check-in process at The Spa, items left in hallways, the desk in your room, and clarity of restaurant availability have been brought to the attention of our management team and are greatly appreciated as we continuously work to improve the guest experience. We hope to have the opportunity to welcome you back to provide you with an even better experience.
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What a delightful hotel in a historic building, in a lovely old town. Reception was friendly & helpful, the room was spacious, comfortable & clean. As we're the public area, bar, dining room, court yard & lounge. Breakfast was very good. An advantage for us on our road trip was secure parking at the hotel for a small charge.
酒店回复:Dear Guest,Thank you for this high rating.We are thrilled you had such a wonderful stay at our historic property.It makes us happy to know our team's hospitality and the comfort of your room met your expectations. We take pride in maintaining our heritage spaces while providing modern comforts, and we are delighted you appreciated both the breakfast offerings and convenient parking during your road trip.We would be delighted to welcome you back on another occasion. All the best,MARIA OGEDA CASTILLA, Manager
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The restaurant downstairs was fantastic! Such a treat. I had both lunch and dinner- staff was so helpful and friendly and meals presented beautifully!
The hotel was also wonderful- loved the location and the view. I would upgrade to a room with a balcony- so nice to have outdoor sitting area!!!
酒店回复:Bonjour,Thank you very much for your kind words about your stay in our hotel. We are delighted to hear that you will have unforgettable memories of your recent stay at the Capitole Hotel!We look forward to welcoming you back soon!ThomasFront Desk Team
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Experience is good with rooms and atmosphere Pavani at reception really done very good job well done really very good host.....
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Great location. Nice rooms. Elevator is a bit small
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Good sta
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