This is a beautiful historic inn. Shout out to Sandra, Brett and Veronica in the spa which is peaceful and well stocked. Robes are grubby looking but very warm whuch was needed. There was a scheduling mix up but the staff worked quickly to compensate for the inconveience. The check in desk was often busy. Lots of standing around and trying to fill out forms in a flimsy folder. Better to have a clip board. Spa was very clean. In the hotel, I saw room service trays and cleaning cloths left out. The room itself was clean and small but the desk was seriously scuffed. Not expected given such an expensive room. Nice size closet. Restaurants were all good but pricey. And it was not always clear which places were open. Signage in the lobby would help. The concierge desk had a trainee and was the one who did nit actually confirm our spa appointments correctly. We had booked a hike which was a definite highlight with Cooper. We also enjoyed the history tour. No good shuttle arrangements given we arrived by train. It ended up being $150 one way to get to Clifton Forge. The 260th birthday daily celebration was a treat with live pianomusic

酒店回复：Thank you for your review and for your recognition of Sandra, Brett, Veronica, and Cooper. We are delighted to hear that you enjoyed your stay with us, particularly The Spa, Cascades Gorge Hike, and History Tour. Your feedback regarding the robes and check-in process at The Spa, items left in hallways, the desk in your room, and clarity of restaurant availability have been brought to the attention of our management team and are greatly appreciated as we continuously work to improve the guest experience. We hope to have the opportunity to welcome you back to provide you with an even better experience.