Checked in. 1. TV didn’t work, not a big deal, they came and repaired it. 2 Bed had no top sheet! Slept with nothing, too hot to sleep with a blanket, see next… 3. Air conditioning did not work, it was 10 PM when we returned and realized it was now 78 in the room, stuck it out for the night, they moved us to another room across the hall. They did offer a coupon for a free night for a future stay, I declined, stating I wouldn’t be returning to that hotel! 4. Next day, when showering, discovered the shower had pressure comparable to a slow drip! 5. Later that day, the toilet seat lid fell off in my hand while raising it. 6. We had two rooms, the second for our son, he had been one issue, underwear were left behind from the previous guest. Went to the front desk, we asked for a late checkout, was given poor attitude and then told $109.00 per room! The property was nice, otherwise. Ate breakfast in the hotel. The property was nice but not enough to ever validate such a negative experience!

酒店回复：Hi Paul,Thank you for sharing your detailed feedback. We're sorry to hear about the multiple issues you encountered during your stay, from the room amenities to the service at the front desk. We strive to provide a comfortable and pleasant experience for all our guests, and it's clear we fell short in your case. Your comments are invaluable in helping us improve, and we will address these concerns with our team. We hope you might reconsider and give us another chance in the future.- The Staff at Kimpton The Forum Hotel