I didn’t get the room I booked for and the room had bed bugs never again

酒店回复：Thank you for sharing your feedback. We regret that your stay did not meet your expectations.After reviewing the reservation details, we confirmed that the booking made through the third-party platform reflected the studio room category that was selected at the time of purchase. While we understand there was disappointment regarding the accommodations reserved, our team worked to explain the booking details and assist in any way possible within the limitations of the third-party reservation.We also take all cleanliness concerns extremely seriously. Following the comments raised during the stay, the room was professionally inspected by Ecolab, and no evidence of bed bugs or related concerns was identified.Our associates remained committed throughout the interaction to providing professional, respectful service, and we stand behind the cleanliness standards and guest experience we strive to deliver each day. We appreciate all guest feedback, as it allows us to continue improving and maintaining the high standards our travelers expect.