The staff is extremely nice and friendly, especially in the restaurants. Very welcoming. Good location for excursions. Absolutely excellent restaurant! Modern hotel decor. But it is not a 5 star hotel: Oddly, they only give you one towel per person to use at the pool and they keep your key hostage and threaten with a fine if you do not return the towel (not a five-star way to treat paying guests). Water bottle in room only on the first night. Closet hangers have hooks so you don't steal them. There is no turndown service. TV has only Italian language channels. Loungers by infinity pool very uncomfortable.

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