Didn’t check us into a room correctly so they ended up having us show as a no-show and tried to put someone else in our room

酒店回复：Thank you for taking the time to share your experience, and we sincerely apologize for the confusion you encountered with your reservation at the Marcus Whitman Hotel. Our management team has been made aware of the situation and is actively reviewing what occurred to ensure it does not happen again. We understand how frustrating this must have been and appreciate your patience as we work to improve our processes. We hope to have the opportunity to provide you with a smoother experience in the future.