My experience at Karma Chalets was extremely disappointing and emotionally exhausting. I had checked in with my mother for a peaceful stay, but within a few hours her blood pressure suddenly shot up and her health deteriorated. Despite the property mentioning “doctor on call,” I was informed that no doctor was available during a medical emergency. Due to the seriousness of the situation, I had no option but to do an early check-out and rush back for medical attention. What made the experience worse was the complete lack of empathy and customer support afterward. Despite the genuine medical emergency and unused stay duration, no refund or consideration was provided. I have also sent multiple emails to the General Manager, Mr. Prakhar, seeking support and resolution, but unfortunately there has been no response till date. For a hospitality brand, ignoring guests after such a distressing incident reflects very poor customer care and professionalism. While a few staff members tried to help at that moment, the overall management response and post-stay handling have been extremely disappointing. I would strongly urge the management to improve emergency preparedness, guest support, and responsiveness towards genuine concerns

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