The hotel accommodation was as expected. However, the restaurant facilities were another story. The adjoining pub/restaurant is now gone having been replaced with a small eating facility created from what were previously hotel rooms. The menu was severely lacking in options and the food was from freezer to oven to table. A pint of Coke is not available only 330cl option. The desserts were limited but as we did not get to try cannot comment further on them. This leads me to the service within the eatery. I found this to be well below expectations as the staff were not really interested in the task. We weren’t asked if further drinks were wanted, didn’t take dinner plates away or ask if we wished to have desserts. In the end we gave up and went to our rooms. We were told on arrival that food service stopped at 9.30 PM but at 9.15 PM the kitchen looked empty and the remaining service staff member appeared to be avoiding contact. If this is the way forward for whitbread I doubt they will survive. I will avoid booking with them in future.

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