First time visitor to this hotel and I was expecting a luxury stay with views and relaxation. The view outside my window was of a wall. There was no view and it was very disappointing. We were charged for the ‘amenities’ of which we didn’t use, as the weather was not great, and swimming lessons were taking place on the Friday when we visited. We only went to the ‘club’ to check out the facilities and have one drink. We spent a lot of money, and dined there also. The drinks and food were great. But very disappointed with the room and lack of a view

酒店回复：Dear McGrady, thank you for taking the time to share your feedback following your recent stay with us at Claremont Resort & Club. We truly appreciate you choosing us for your first visit and for your thoughtful comments.While I am pleased to hear that you enjoyed your dining experience and found both the food and drinks to your liking, I regret that the room view and overall experience did not meet your expectations. We understand that the setting and outlook from the room play an important role in creating a relaxing and memorable stay, and I appreciate you bringing this to our attention.Regarding the resort amenities, access to our club facilities is included as part of the overall experience we offer, which extends beyond the pool areas to additional amenities such as our pickleball courts, tennis courts, and fitness center. That said, I understand that circumstances such as weather can impact the ability to fully enjoy these offerings, and your feedback has been noted as it helps us better communicate inclusions and set expectations more clearly for our guests. Please know your comments are being shared with our leadership team as we continue to refine the experience we provide. We genuinely value your feedback and hope we may have another opportunity to welcome you back in the future, where we can better align your stay with the views and relaxation you were looking forward to. Claremont Resort & Club. Iconic and stately since 1915Regards,Barsha Gyawali Front Office Manager