The room was “damp “ and the air conditioner was so loud . The sheets where wet /damp and the room smelled of mold . They sent us maintenance and told us to keep the room at 63–64 … we froze it was so cold and smelled even worse . We changed rooms which was better no mold smell but we still had the same problem with the damp room wet sheets and soooo cold at night with the air conditioning right at your face . Did not sleep well at all for 2 night .

酒店回复：Thank you for bringing this to our attention. We’re very sorry to hear about your experience with the room conditions. A damp environment, uncomfortable temperatures, and concerns about odor are absolutely not acceptable, and we understand how much this impacted your comfort and sleep. We also apologize that the initial resolution did not fully address the issue, even after moving rooms. That is certainly not the experience we want for our guests. Your feedback will be shared with our maintenance and housekeeping teams so we can thoroughly review and correct these concerns. We truly appreciate you taking the time to let us know, and we hope you’ll consider giving Margaritaville Beach Resort South Padre Island another opportunity in the future to provide you with a much more comfortable and restful stay.