Good hotel with decent amenities and an excellent location, but the staff experience was extremely disappointing. We were travelling with a young child and requested a late checkout. They informed us it would be $30 to extend beyond 10 AM, so we agreed. We checked out at 11:45 AM, only to find they had charged $60, which felt unreasonable and misleading. On top of that, housekeeping knocked 3-4 times, and their behaviour was shockingly rude. One staff member even said, “You have 2 minutes, just get out in 2 minutes,” which was completely unprofessional. I’ve stayed in many hotels and have never encountered staff speaking or behaving like this. 0/5 for staff behaviour. If you care about service, I strongly recommend choosing a more reputable hotel. If you’re on a tight budget and only want to stay near Parliament and don’t mind compromising on service, then this place might work - but be prepared for poor staff interactions.

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